Restaurant Review – Jungle Jims

Shawn celebrated his birthday this week, and it just so happened that his brother, sister-in-law and young niece and nephew were in town last weekend, so we went out to dinner to celebrate. With two young kids, we had to choose a family friendly place.

First stop was East Side Mario’s where we were told there would be a 30-40 minute wait. Second and third stop (Montanas and Jack Astors) we were told the same thing. Finally, we wandered into Jungle Jims where we were greeted with only a 10 minute wait – that was do-able!

Well turns out that the wait to actually get a table wasn’t so bad, but if you wanted to actually eat something you better be patient! We ordered right away because we were all famished. The kids were going to have chicken nuggets and asked for a plate of veggies and dip (that was supposed to be on the side) to come as an appetizer. I ordered a chicken quesadilla on a whole wheat tortilla, Shawn had an alfredo pasta, his brother ordered Surf and Turf with bbq’d shrimp, and his sister-in-law had another quesadilla. She also ordered an appetizer of crocodile tails (or potato skins…).

Well, 40 minutes later and the raw veggies still weren’t on the table, and either were our appetizers. When the waitress finally came with the veggies she said our food was “on the line”. 10 minutes later our food arrived : no appetizers, a white tortilla for me, and garlic shrimp for Shawn’s brother. Seriously?

I’m not expecting world class foods in one of these chain restaurants. I know I’m usually going to get a lot of food, and it’s going to be alright, but nothing to write home about. But the fact that she messed up almost all of our orders was incredible. It’s not as if she didn’t have time to double check things, as the whole dining experience took over 2 hours.

I was offered a whole wheat quesadilla to take home, so that was a nice gesture. And Shawn’s sister-in-law was given a free dessert because of the appetizers, but the whole experience was still disastrous. The kids were anxious to get out of there (and who could blame them), and even the adults were pretty fed up.

I did write a comment to them on their website about our issues with service, but have yet to hear back from them. Needless to say, I will never, ever go there again.